Warranty & Guarantee
Your surgical stainless steel cooking utensils are warranty and guaranteed against defects in materials and workmanship. Defective products will be repaired or replaced without charge. This guarantee is valid for 50 years.
This warranty and guarantee does not cover damage caused by misuse, accidents, alterations to the product or damage caused during shipment. If a knob or handle breaks, return the item(s) to FreshBonAppetit®. It helps us to identify the proper fittings needed. FreshBonAppetit® will exchange it without inquiry as to cause, and at no charge, except for the postage and shipping charges ($18.00 Minimum, or actual postal charges, if higher).
Lost the handle or knob? Long handles can be purchased for $17.50 each, short handles and knob assemblies at $14.00 each.
This warranty and guarantee gives you specific legal rights, and you may also have other rights, which vary from province to province, state to state.
If service becomes necessary, contact:
FreshBonAppetit®, LLC Corporate Office & Customer Service
P.O. BOx 152868
Arlington, TX 76015-2868
Customer Service Hours:
8:00 a.m. – 5:00 p.m. CST
Monday thru Friday excluding holidays
1/2 Price Hazard Guarantee, An Amazing FreshBonAppetit® Benefit
If your set is 25 years old you can replace the entire set, or pieces thereof, by new FreshBonAppetit® cookware at 50% of the current retail price.
Our unique 1/2 price guarantee is also available for customers who have their FreshBonAppetit® cookware stolen, lost or destroyed in an earthquake or house fire. Proof of the loss is required within 60 days of its occurrence and must be submitted to the FreshBonAppetit® address above.